The Sales Opportunity metric organizes prospects based on opportunity value and the probability of closing the sale. Each prospect has an estimated purchase value associated with them to help your team prioritize their efforts. Prospects are sorted according to the likelihood of a win (stage) and the value of a win (estimated value). Each stage may have a…
The Timeliness of Issue Resolution metric helps your team gain insight into how effective and efficient they are at addressing and fixing reported issues. While issues are bound to happen, it is important that they are resolve within a suitable period of time. Formula(Issues raised by customers that are resolved within a given time period /…
Customer retention rate is the percentage of existing customers who remain customers after a given period. Your customer retention rate can help you better understand what keeps customers with your company, and can also signal opportunities to improve customer service. Once you understand how well or poorly your company retains customers, you can work to…